5 ways to fix a damaged Microsoft Store cache

The Microsoft Store is a vital part of Windows. Unfortunately, it’s not uncommon to experience issues with store apps or the store itself; for example, you may encounter a common error stating that “the Microsoft Store cache may be damaged”.

When this happens, you won’t be able to download new apps or update those installed in the Microsoft Store. In some cases, you won’t even be able to open the Microsoft Store app. It can be very frustrating, so let’s explore what you can do when you encounter this error.

Get Started with Fixing Microsoft Store Cache Damaged Error

Whenever you have a problem with Windows, restarting the device should be your first step in fixing it. Restarting your PC can give it the blank slate it needed to get the Microsoft Store back on track.

If that doesn’t work, you can close any running Microsoft apps and try accessing the Store again to see if the error persists. Finally, try closing all other apps (especially third-party ones) and recheck Microsoft Store once more.

RELATED: Common Microsoft Store & Apps Problems In Windows 10

If none of these quick tips work, it’s time to roll up your sleeves and dive into Windows Settings.

1. Run the Windows Store troubleshooter

Windows includes built-in troubleshooters for different applications and features that help you identify the problem and sometimes resolve it. Therefore, you can run the Troubleshooter for Windows Store as the first step in resolving any Microsoft Store related issue.


Here’s how you can run it:

  1. Open the Windows settings application.
  2. Go to Update and security settings.
  3. Click on Repair in the left sidebar.
  4. Click on Additional convenience stores in the right pane.
  5. Scroll down and click Windows Store apps.
  6. Click on Run the troubleshooter.
    Running the Windows Store Apps Troubleshooter in Windows Settings

Wait for the troubleshooter to find and fix the issues in your store. As soon as the process is complete, give your Microsoft store a fresh start. If it’s easily accessible, you can start downloading and updating games. If not, reset the Microsoft Store.

2. Reset Microsoft Store

Microsoft offers its users the WSReset tool to reset the Microsoft store while keeping their apps and settings intact. Other than that, it is not possible to reset Microsoft store without changing account settings and keeping all installed apps.

Windows 10 users will find the WSReset tool in the C: / Windows / System32 folder, but you can also access it directly by searching for WSReset in Windows search. When you press the WSReset command in the search results, a command window opens.

Finding the WSReset command to reset Windows Microsoft Store

At first it may seem like the command window is doing nothing without executing codes and commands, but it resets the Microsoft Store in the backend. Be patient and let the window close automatically and wait for the Microsoft Store to start up on its own.

RELATED: Researchers Find Security Flaw With Microsoft Store Games

Opening Microsoft indicates that the reset process is complete. Check that it is working properly after the reset. Otherwise, make sure there is nothing left in the Cache folder (named as Local State) of the Microsoft Store.

Copy and paste the following path into Windows File Explorer to navigate to the folder:


If this folder is already empty, do nothing. If there is anything inside, delete all files here. Restart your computer and try to access the Microsoft Store again.

Checking the LocalState folder in Windows to delete Microsoft Store cache files

Resetting the store may not work in some cases. If so here, continue to implement the following fixes.

3. Update date and language settings

Have you ever had issues with app stores on mobile when the date and language settings were incorrect? You probably have. The same goes for the Microsoft Store on Windows.

Windows is smart enough to automatically adjust the time and date based on your location. Expect problems with Windows services like Microsoft Store if any of them are not set correctly.

Changing these settings is as easy as this:

  1. Open the Windows settings application.
  2. Navigate to the Time and language settings.
  3. Click on Region in the left sidebar.
  4. Make sure the correct region or country is selected.
    Changing the region in the Windows Settings app

By changing the region, you will automatically get the correct time for your region. However, if the date or time is still incorrect, you should change them as well.

Click on Date and hour in the left sidebar. Disable the toggles for Set the time automatically and Set time zone automatically. Then click on the Change button just below Set the date and time manually. Enter the voucher Dated and Time and click Change. After that you can activate the above two toggles again.

Changing date and time settings in the Windows Settings app

4. Update the Microsoft Store app

If the error persists, you can update Microsoft Store apps if the Microsoft Store is still unresponsive. However, you can only do this fix if you can access the Microsoft Store.

It is possible that some of your apps are out of date and not updating automatically, causing issues with the store cache.

Store apps may already be updated, especially if you keep Windows Automatic Update turned on at all times. Otherwise, here’s how to check for updates:

  1. Open Microsoft Store.
  2. In the upper right corner, click the three horizontal dots.
  3. Go to Downloads and Updates.
  4. Then click on Get Updates.
    Installing new updates for apps in Windows Microsoft Store

If updating the Store apps doesn’t resolve the cache issue, run Microsoft Scan to make sure malware isn’t to blame. Before you do that, turn off the antivirus to make sure that’s not the culprit.

5. Disable your antivirus

Still having trouble downloading or updating apps from the Microsoft Store? If so, try uninstalling any anti-virus programs running in the background. If possible, uninstall them temporarily.

As soon as the antivirus program is disabled, check if your Microsoft Store is working normally. Otherwise, sign in with a different Microsoft account to make sure there is no process preventing your Store from functioning normally.

If changing accounts fixes the problem, then there is something wrong with your other account, the one with the Store issues. Then restore it to a previous restore point or reset your operating system settings.

RELATED: How To Create A System Restore Point

Fix Microsoft Store errors

Hopefully one or more fixes will help you resolve the issue with the Microsoft Store. If nothing seems to work, you might have no choice but to reinstall Windows. Before doing this, uninstall a few of the built-in apps from Microsoft Store, but this is not recommended as you may need to reinstall them from scratch.

Have you ever tried the new Microsoft Store? Previously, it was only available for Windows 11 users, but now you can use it on Windows 10 as well.

how to install the new microsoft store feature

How to install the new Microsoft Store on Windows 10

Tired of waiting for Windows 11? Don’t wait: install the new Microsoft Store on Windows 10 instead.

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