7 Best Ways To Fix Microsoft Store Stuck During Licensing


Microsoft wants to present the Microsoft Store as the ultimate solution for downloading apps and games on Windows 10/11. The company has made huge strides with the redesign of the Store with the update to Windows 11. Some of the issues of the Store, such as app not opening, not downloading, stuck on acquisition of the license, persist in the revamped Store.



Fix Microsoft Store stuck during license acquisition

Microsoft Store blocked during license acquisition may require you to visit the web to download your favorite app or game. It is not secure and some of you might end up downloading apps from unverified sources. Better to stick with the Microsoft Store.

1. Check the internet connection

It’s pretty obvious, but it’s always worth checking out before moving on to some advanced tips to fix Microsoft Store crashing during license acquisition.

When you have a slow or incomplete internet connection, the Store fails to verify your Microsoft account and ends up getting stuck while acquiring a license error.



Check internet connection

Open the Settings app (use Windows + I keys) and navigate to the Network & Internet menu. Make sure Wi-Fi or Ethernet is connected. As for the Wi-Fi network, try to connect to the 5 GHz frequency and not the 2.4 GHz one.

2. Check the payment options

Has your added credit card expired in your Microsoft account? When you try to purchase an app or game from the Microsoft Store, the company uses your preferred payment method to complete the transaction.

It’s time to recheck your current payment method in the Microsoft Store so you don’t get stuck on acquiring license errors.

Step 1: Open the Microsoft Store.

2nd step: Click on the account image at the top.

Step 3: Select Payment methods.



Select payment methods

Step 4: This will take you to the Microsoft Account> Manage your payments on the web menu.

Step 5: Authenticate and verify your current payment method.



Payment options in a Microsoft account

You can withdraw the card and add a new payment method from the same menu.

3. Log out and log back in

When the Microsoft Store fails to authenticate your account, the app / game download process crashes while acquiring a license. You need to sign out of your current Microsoft account and sign back in.

Step 1: Open Microsoft Store and click on the account image at the top.

2nd step: Select Sign out.



Sign out of Microsoft account

Step 3: Log in again with the exact account details and download the app or game from the Store.

4. Run the Windows Store Apps Troubleshooter

Microsoft distributes the Store as a native application on Windows. That’s why you’ll see the company updating the Microsoft Store from the Store itself and not bundling it with Windows Updates. You can run the Windows Store Apps Troubleshooter and troubleshoot the Store licensing issue.

Step 1: Open the Settings app in Windows (use Windows + I keys).

2nd step: Go to the System menu.

Step 3: Select Troubleshoot and open Other troubleshooters.



Open the troubleshooting menu

Step 4: Scroll down and run the Windows Store app troubleshooter.



Run the Windows Store Apps Troubleshooter

Sit back and relax, let Microsoft fix the store stuck while acquiring the licensing issue.

5. Delete the Microsoft Store cache

Overloading cache data in the Microsoft Store can cause a crash during license acquisition. You can simply delete the data from the cache and try again.

Step 1: Press Windows + R keys and open the Run menu.

2nd step: Type wsreset.exe and press OK in the Run menu.



Clear store cache

Windows will empty the Microsoft Store cache and reopen the app.

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6. Repair the Microsoft Store

A buggy Microsoft Store can also cause licensing issues to acquire. Let’s fix the Microsoft Store from settings.

Step 1: Open the Windows Settings app (use Windows + I keys).

2nd step: Go to the Applications menu.

Step 3: Select Apps & Features.



Open applications and features

Step 4: Scroll down to Microsoft Store, click on the three-dot menu, and select Advanced options.



Advanced Microsoft Store Options

Step 5: Select the Repair button from the next menu and Windows will repair the Store for you.



Repair Microsoft Store

7. Update the Microsoft Store

As we mentioned earlier, the Store is not tied to Windows Updates. You can update it through the Store itself.

Open the Microsoft Store and go to the Library menu. Click on Get Updates and install the latest version of the Store on your computer.

Download apps and games from the Microsoft Store

If you are unable to acquire licensing issues despite the above methods, you should call your bank and make sure the added credit card is working as expected. What trick worked for you to resolve the issue? Share your findings in the comments below.

Last updated on December 26, 2021


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