How to resolve the “Microsoft Store does not download apps or games” problem


This tutorial covers the How to fix the “Microsoft Store Won’t Download Apps or Games” issue. We will do our best to make sure you understand this guide. I hope you will like this blog How to resolve the “Microsoft Store does not download apps or games” problem. If your answer is yes, please share after reading this.

Check how to fix the “Microsoft Store does not download apps or games” problem

Microsoft Store, formerly known as Windows Store, is the official marketplace for downloading games, apps, movies, and more. It is common to find errors, many of which are difficult to correct. We’re here to help with Microsoft Store errors. Windows Store, Microsoft Store, whatever you call it, is not the most popular store because it is plagued with bugs, glitches, and a tendency not to work. It does come with some good stuff (like those free apps) though, and if you’re a gamer you might need to access it to download games from Microsoft’s stables like Forza Horizon 4 and Gears of War 4.

Check the internet connection

You can’t browse the Microsoft Store, let alone download apps without an active internet connection. So if your download is stuck on a slope, your first port of call should be to check your PC’s internet connection.

Open other apps that depend on the internet and check if they work. Better yet, start your web browser and see if you can visit any web pages. Restart your router or try other Wi-Fi troubleshooting tips if you cannot access the Internet through Wi-Fi. For wired connections, unplug the Ethernet cable or modem and plug it back in. If the Ethernet connection is still slow or not working, refer to the tips in this guide to troubleshoot Ethernet connectivity issues.

Disable VPN or proxy

A proxy or VPN connection could also interfere with downloading and installing the app from the Microsoft Store. Close your VPN app or go to Settings> Network & Internet> VPN to turn off a VPN connection from the Windows settings menu. In the Network and Internet menu, go to the Proxy tab and uncheck the Use a proxy server option. With the VPN and proxy servers disabled, try downloading from the Microsoft Store and see if it works.

Force exit from the Microsoft Store

If your computer has internet access, but the Microsoft Store still does not download apps, close the store and restart it. Right click on the Start menu / Windows logo and select Task Manager. On the Processes tab, select Microsoft Store and click the End Task button in the lower right corner of the window. Reopen the Microsoft Store and try downloading the apps again. Proceed to the next solution if the apps are not downloading or are locked as pending.

Check configuration and storage space

If the Microsoft Store still won’t download, or your computer doesn’t have enough storage space. It is obvious. So if your apps get stuck in the download queue, launch File Explorer and check that you have enough storage space on your hard drive to accommodate the apps.

If you have multiple hard drives connected to your computer, be sure to configure Windows to save new applications to the drive with sufficient storage space. Go to Settings> System> Storage and select Change where new content is saved. Click the “New apps will be saved to” drop-down option and select the drive where you want to save Microsoft Store downloads.

Clear the Microsoft Store cache

Microsoft Store generates and stores temporary files (called cache data) on your computer. These files help the Microsoft Store run faster on your computer. However, when these files get corrupted, sometimes they cause Microsoft Store to malfunction.

Clear the Microsoft Store cache and check if that restores the downloads and installation of the app. Close Microsoft Store windows and type wsreset in the search box. Click on Run as administrator in the search results and wait for the reset Microsoft Store window to disappear from your PC screen. Windows will automatically start the Microsoft Store after clearing the cache. Try downloading an app and see if it works.

Check the date and time settings

The Microsoft Store may not process app downloads if your computer has incorrect date and time settings. Launch Windows Settings and navigate to Time & Language. In the Date and time section, be sure to check these options: Set time automatically and Set time zone automatically. One more thing: Scroll down to the Sync your watch section and select the Sync now button. This will immediately sync and update the date and time on your PC with the Windows time server. Go back to the Microsoft Store and check if you can download any apps now.

Reset Microsoft Store

Still having trouble downloading apps from the Microsoft Store? You must restart the application. When you reset an app, Windows removes the app’s data and settings from your computer. It might help to eliminate the issues causing the app to malfunction.

  • To reset the Microsoft Store, go to Settings> Apps> Apps & Features and select Microsoft Store from the list of apps.
  • Click Advanced Options to open the Microsoft Store System Settings menu.
  • Scroll down to the Reset section and click on the Reset button.
  • Click the Reset button once more to start the reset process.
  • Next, start the Microsoft Store, sign in with your Microsoft account details, and see if you can now download and install app updates from the store.

Run the Windows Store troubleshooter

Windows has a built-in tool that diagnoses and fixes issues with the Microsoft Store or apps downloaded from the store. This is called the Windows Store app troubleshooter. You will find it hidden in the Troubleshoot menu of your PC settings.

Go to Settings> Update & Security> Troubleshoot and search for Windows Store apps in the “Find and fix other problems” section. Select the tool and click Run the troubleshooter.

Update the Microsoft Store

Yes, you need to update the Microsoft Store just like you would any other app on your computer. Otherwise, you might have trouble downloading (other) apps if you are running an outdated version of the Microsoft Store.

  • Launch Microsoft Store, click on the three-dot menu icon, and select Downloads & Updates.
  • Click the Get Updates button and wait for the Microsoft Store to search your PC for outdated apps and games. It may take a minute or two.
  • After the scan is complete, check if the Microsoft Store is in the update or download queue. If an update is available for the Microsoft Store, the installation will start automatically. You can also click the download icon next to Microsoft Store to manually activate the installation.

Reconnect your Microsoft account

This involves signing out of your Microsoft account from the Microsoft Store app and signing back in. Click the profile icon in the upper right corner of the Microsoft Store app and select your account.

  • Click Sign Out to remove your Microsoft account from the Microsoft Store app.
  • Return to the Microsoft Store home page, click the profile icon, and select Sign In.
  • If the account is registered on your computer, select it and click Continue to continue. Otherwise, click Microsoft Account to use another account with Microsoft Store.
  • Provide your account credentials and click Sign In to reconnect your account to the Microsoft Store.

Final Words: How to Fix “Microsoft Store Won’t Download Apps or Games” Problem

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