Microsoft Store not opening in Windows 11? Here are 8 ways to fix it

Racked your brains trying to launch Microsoft Store, but still no luck? Don’t panic, because we have what you need. Microsoft Store is Microsoft’s official store that helps you access all official apps and services as a Windows user, all in one place. Unfortunately, for a multitude of reasons, it can sometimes end up inaccessible.

In the following, we’ve covered the exact steps you need to take to get the Microsoft Store back on track. Let’s start.

1. Check your date and time settings


time on laptop screen

Your PC’s date and time are needed to establish secure connections. This is especially true if there is a high interaction between a user and internet applications, such as when using a web application like a calendar or a reminder.

Additionally, computers also need to sync with each other to work properly. So, if there is any difference between your PC and Microsoft’s, things will obviously falter. Here’s how:

  1. Go to The start menu search bar, type in “parameters” and select the best match. Otherwise, press Win + X.
  2. In the Settings menu, click Time and language.
  3. To select Date and hour to check your time settings.


date and time settings

In the above steps, if the date and time are incorrect, toggle the Set time zone automatically at Disabled. Then navigate to Set date and time manually and click on Change to tweak your settings. Now make the appropriate changes and bring your settings to the correct standard. Once everything is up to date, you can switch your settings to automatic.

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change time and date from settings

2. Check internet connection


WIFI router

Let’s go over one of the most obvious culprits in all things tech and the internet. We’ve seen over the years, both from personal experience and from that of others, that a variety of hiccups in Windows and the Internet can be fixed with little or no tinkering.

Issues caused by an unstable or poor internet connection belong to this camp of light and fast issues.

So, whether you use a Wi-Fi or wired connection, make sure that you have connected your PC to the Internet. If you suspect something is wrong, then it might be time to take a look under the hood. Check out our guide on fixing a lost internet connection and see if that helps fix things.


3. Reset Microsoft Cache

Clearing your computer’s cache is another such solution that is offered, for what seem to be all other Windows errors. And, of course, it is not without reasons. It helps applications to work better by removing personal information from your browsers and thus improving the speed of the device.

You can reset your Microsoft Store cache from the To run dialog box. To start, press Win + R to launch the dialog. There, type “wsreset.exe” and press Enter.

An empty command prompt will open. Leave it for a few seconds and the command line will automatically close (after clearing the cache behind the background) and Microsoft Store will launch in its place.

Related: How to Clear Cache on Android (And When You Should)

4. Reset the Microsoft Store app

A hard reset is a classic trick that is often recommended whenever there is a problem with the PC. We also suggest that you try repairing your Microsoft Store app. Here’s how:

  1. hurry Win + I to open the Settings app, and click apps.
  2. Click on Apps and Features, scroll to Microsoft Store and click app settings (three points).
  3. To select Advanced options.
  4. Click on Reset.

reset microsoft store

You will then be asked for confirmation. Click on Reset again to begin the reset process. You can also try the repair function, placed just above the Reset option.

5. Check proxy settings

A proxy, also called a proxy server, is a server that acts as an intermediary between your computer and the Internet. It is used as a way to increase your online security and also as a limiter of what is accessible through your PC.


Like most things in life, using proxy settings comes at a cost. While this can help you become more anonymous online, it can also make your internet connection unstable. So it makes sense to disable them and then see if the problem with Microsoft Store still occurs. Follow the steps below for this:

  1. Go to The start menu search bar, type in “parameters” and select the best match.
  2. From there, select Network & Internet > Proxy.
  3. To fall over Use a proxy server at Disabled.

proxy settings

Your proxy servers will be disabled. Reconnect your internet connection again and launch the Microsoft Store again to see if the problem persists.

6. Use the Troubleshooter app

Windows comes with a free troubleshooter app that can help you fix a host of issues with your operating system and other different apps. Among the various troubleshooters offered, there is a troubleshooter specific to the Microsoft Store. To get started, launch Windows Settings by pressing the Windows key + I shortcut.

Once the Settings app is launched, follow the steps below:

  • To select System > Troubleshoot.
  • Click on Other convenience stores and run it Windows Store apps.


troubleshoot settings

windows store troubleshooter

As soon as you follow the steps above, the app will start scanning for issues with your Store app. If any issues are found, the troubleshooter will remove them or at the very least report them.

7. Update the Microsoft Store

Updates are crucial for your software, so it’s no surprise that things go wrong with the Microsoft Store if it hasn’t been updated for a while. Apart from bringing your app’s security settings in line with current security trends, updates also work as a way to fix random bugs.

So updating your app is worth a try. Here’s how:

Go to To start up, and select the Microsoft Store application. From Microsoft Store, click on Library > Get Updates. If an update is available, its installation will begin automatically.

8. Restore your old settings

Making abrupt changes to your files can sometimes cause strange behavior on your PC. If your app was working before, but it’s only now starting to crash (after all sorts of new changes), a system restore is your best bet.

System Restore is a free application in Windows which allows you to restore your Windows setting to an earlier time and hence fix different issues in this way. To restore your Windows to this old state, follow the steps below:

  • Go to the The start menu search bar, type “system restore” and select Create a restore point.
  • Under the System protection tab, click System Restauration.
  • Choose the Recommended restoration, and click Following.
  • Click on To finish to complete the restore process.

system restore dialog

Do this and your system will be restored to its original settings. Note that you can’t find System Restore in the third step, so you probably haven’t created a restore point before, in which case this method won’t work for you. If so, it is best to create restore points in the future.

Related: How to Create a Restore Point in Windows

Fix Microsoft Store in Windows 11

Hope one of the methods we listed above worked and now you can run the Store app. If, however, none of them fixed the problem, maybe you should try a factory reset. Often used as a last resort for persistent bugs, a factory reset is a complete reset of your computer files, allowing you to start all over again.


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