Microsoft: Windows 11 and 10 have an issue where a reset does not delete files


Eagle-eyed Windows users may have seen Microsoft’s update to its health bulletin for the platform. According to the company, Windows 11 and Windows 10 have issues when a user wants to reset the operating system. Specifically, it looks like Windows is not deleting local files.

This issue occurs on Windows 11 21H2, Windows 10 version 21H2, Windows 10 version 21H1, and Windows 10 version 20H2. When Windows restarts after a reset, files and folders remain even though the reset should delete them.

Microsoft explains the problem in its bulletin:


“When you attempt to reset a Windows device with apps containing folders containing scan data, such as OneDrive or OneDrive for Business, files that were downloaded or synced locally from OneDrive may not be deleted during the reset. selecting the “Remove everything” option This problem can occur during a manual reset attempt initiated in Windows or a remote reset.

Local only

It appears that this issue only affects local files, so files held exclusively on the cloud are not affected. Microsoft says anyone resetting their Windows can currently expect downloaded and local files to remain one when restarting the operating system.

However, the company offers two workarounds for the issues:

It’s worth heading to Microsoft Official page for any information on this issue. The company says it’s working on a fix but doesn’t offer a release timeline.

Tip of the day: Tired of default Windows notification and other system sounds? In our tutorial, we show you how to change Windows sounds or turn off system sounds altogether.


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